Travel & Hospitality
AI consulting for travel and hospitality.
We redesign guest experience and operations for hotels, resorts, cruise lines, OTAs, restaurant groups, sports, live entertainment, and venues.
Where experience and operations meet, we redesign the system.
From booking a trip to arriving at a venue, customers expect a connected experience. We bring experience design and operational intelligence together so the guest journey and the operating model work as one.
Hotels and travel businesses need better booking, servicing, and loyalty journeys. Restaurants and venues need reservation, ticketing, staffing, and guest-service systems that hold together under pressure. Explore the work for each below.
Where we focus
Hotels & Travel
Direct booking, on-property experience, cruise journeys, travel merchandising, and servicing that grow guest lifetime value.
Restaurants & Venues
Reservations, ordering, ticketing, fan loyalty, and operational intelligence across restaurants, sports, and live entertainment.
Ready to redesign how you serve the customer?
Travel & Hospitality specialisms
Upcoming
Flagship events
- Nov 2 to Nov 5, 2026HITEC Paris
Paris, FR
Conference - Nov 3 to Nov 5, 2026WTM London
ExCeL London · London, GB
Trade show3 side events - Nov 17 to Nov 19, 2026The Phocuswright Conference
The Diplomat Beach Resort Hollywood by Hilton · Hollywood, FL, US
Conference1 side event - Nov 30 to Dec 3, 2026ILTM Cannes
Palais des Festivals et des Congrès · Cannes, FR
Trade show - Jan 25 to Jan 27, 2027ALIS (Americas Lodging Investment Summit)
JW Marriott/Ritz-Carlton Los Angeles L.A. LIVE · Los Angeles, CA, US
Conference - Jun 28 to Jul 1, 2027HITEC
Orange County Convention Center · Orlando, FL, US
Trade show
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Industry facets
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